Refund and cancellation policy

Draft of 27 September 2026

Requires legal review before public commercial launch

This draft has not been reviewed by a lawyer. Items in [brackets] still need the operator's legal details before launch.

Who handles payments

AssisTrade subscriptions are sold by Paddle.com as Merchant of Record. Paddle processes payments, refunds, invoices and taxes.

Cancelling

You can cancel any time from Settings → Membership or from the Paddle billing portal. Cancellation takes effect at the end of your current billing period; you keep your plan until then and are not charged again. You can resume before that date.

Downgrades and upgrades

Downgrades take effect at the next renewal; you keep your current plan until then. Upgrades take effect once Paddle confirms the prorated payment for the rest of the current period.

Refunds

[Operator decision required before launch: the refund window (for example, 14 days from the first payment of a subscription) and any exclusions. This must be consistent with Paddle’s Buyer Terms and applicable consumer law.] Refund requests are made to [support email] or through Paddle’s order lookup at paddle.net.

Failed payments

If a renewal payment fails, Paddle retries it automatically and your plan continues for a grace period. If the payment is not recovered, the subscription ends and your account moves to the Free plan. Your settings and favorites are kept.